Called about a car I saw on Autotrader at 3:30 on Saturday 11/11/17. The customer service rep confirmed it was available and set an appointment with Brandon for 4:25. She said she’d send me a text following the call but that never happened (Customer Service Failure #1). But I decided to drive in anyways (20 minutes drive). When I got there, no one could find the car. After 15 minutes of being asked to wait while they figured it out, they told me the service department lent it out as a loaner (Customer Service Failure #2). I wasted an hour of my day. I have 3 cars to buy in the next 2 years due to new drivers in my family and aging vehicles. They lost the opportunity to sell 3 vehicles to me!
Rudy and Holly and everyone at SVG was great! Got out of an upside down lease and into a brand new car that had everything I wanted and my payments are affordable! I definitely recommend them! They'll take great care of you.
when I first showed up to the SVG dealership, Miranda greeted me. She Made me feel really welcome and helped me understand the process because I'm a first time buyer. She made the whole process really easy. I'm glad she assisted me through buying a new car with SVG.
Broke what they were supposed to fix. Had a transmission service today and they offered to adjust my headlights for free. But instead they broke them and then the service writer complained about doing a free service. Well it wasn't free as I had paid big dollars for the service and then they broke the headlight assembly. And now ( I ) have to buy a new head light assembly. Not them. Then yelled at me for it. Boy has the quality of service gone down hill since the buy out. Really sorry to see the new owners take over. No more friendly people there. Will never go back again unless their service also proves to be of poor quality and leaks develop. Which won't surprise me at all now.
This is Jessica Beverly, I recently purchased a used 15 Dart from Chuck. He helped us find the perfect vehicle to fit our wants and needs. Recommend coming out to SVG and working with Chuck. Very easy place to work a deal out on a vehicle.
Svg Urbana is a US Car Dealer based in Urbana, Ohio. Svg Urbana is located at 1100 Scioto St, Urbana, OH 43078, USA.
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